Grievance Redressal Policy

Grievance Redressal Policy

BPSC Pathshala

1. Purpose of This Policy

BPSC Pathshala is committed to providing a fair, transparent, and student-friendly learning environment. This Grievance Redressal Policy explains how students can raise complaints or concerns and how we address them in a timely manner. The objective is to resolve grievances quickly, fairly, and effectively.

2. Scope of Grievances

Students may raise grievances related to:

• Course content or study material
• Mock tests, evaluation, or results
• Technical issues on the website or dashboard
• Payment, refund, or access-related issues
• Behaviour or communication by staff or faculty
• Any service-related dissatisfaction

3. How to Raise a Grievance

Students can submit their grievance through any of the following modes:

• Email: support@bpscpathshala.com
• Contact Form: Available on the “Contact Us” page of the website

While submitting a grievance, students should clearly mention:

• Full Name
• Registered email ID or mobile number
• Course or service details
• Clear description of the issue

4. Grievance Redressal Process

• Every grievance will be acknowledged within 48 working hours of receipt.
• The grievance will be reviewed by the concerned team.
• A resolution or clarification will be provided within 7–10 working days, depending on the nature of the issue.

If additional information is required, the student will be contacted.

5. Escalation Mechanism

If a student is not satisfied with the initial response, the grievance may be escalated by replying to the same email thread with additional details.

Escalated grievances will be reviewed at a higher level and addressed on priority.

6. No Anonymous Complaints

Grievances without valid identification or contact details may not be processed, as verification is required for fair resolution.

7. Confidentiality

All grievances will be handled with strict confidentiality. Student information will only be used for grievance resolution and will not be shared with third parties.

8. Misuse of Grievance Mechanism

Repeated, false, or abusive complaints may lead to appropriate action, including restriction of platform access.

9. Policy Updates

BPSC Pathshala reserves the right to modify this Grievance Redressal Policy at any time. Updated versions will be published on the website.

10. Contact Details

For grievance-related communication:

Email:support@bpscpathshala.com
Website: www.bpscpathshala.com

By using the BPSC Pathshala website or services, you agree to this Grievance Redressal Policy.